Still have questions about Ship's processes?
Consult our FAQ!

  • What does ShipSmart do?
    ShipSmart is the only service that allows individuals, small and medium-sized businesses to ship their products worldwide with a highly efficient delivery network, simplifying the logistics process and minimizing problems.
  • What are the benefits of having a ShipSmart account?
    ShipSmart is a platform where demanders can simulate international freight, understand the main rules of the main global markets, calculate taxes and duties of the products in the destination countries, and actually request shipments through their devices or API's plugged into their platforms in a simple, fast and fairly priced way, without worrying about taking the product somewhere or filling out a series of documents, everything is ShipSmart's responsibility.
  • How to create an account at ShipSmart?
    With just an e-mail and password or your own social network profile you will be able to simulate, calculate and contract international shipments. All in a fast and simple way.
  • What are my international shipping options?
    We ship to over 220 countries
  • How does the payment process work?
    If you are an individual, payment of shipping and calculated fees will be made by credit card or PayPal, if you are a business entity we have more options such as boleto and invoice on dates agreed upon in contract.
  • What is the maximum weight and dimensions that I can export?
    The maximum weight per package is 300kg and the maximum dimensions per package are 120 cm x 80 cm x 80 cm.
  • What are the box dimensions?
    Length: is the size from one end of the box to the other, measured from the longest side;
    Width: measurement of the smaller side;
    Height (depth): measurement from the bottom of the box to the top, not counting the flap (lid) of the box.
  • I do not have a package to ship my goods, what can I do / is there a service that provides this packaging?
    ShipSmart, together with our operator partners, provides the boxes with the following dimensions:

    -Flyer - 41.00 x 31.00 x 1.00 (ideal weight: 0.5kg)
    -Box 2 - 33.70 x 18.20 x 10.00 (ideal weight: 1kg)
    -Box 3 - 33.70 x 32.50 x 10.00 (ideal weight: 2kg)
    -Box 4 - 33.70 x 32.00 x 18.00 (ideal weight: 4kg)
    -Box 5 - 33.70 x 32.00 x 34.50 ( ideal weight: 7kg)
    -Box 6 - 41.70 x 36.00 x 37.00 (ideal weight: 11kg)
    -Box (15kg): 48.10 x 40.40 x 38.90

    Simply make the request through our service channels.
  • Late Shipments and Refund Guarantee
    ShipSmart, through its operators, will apply all reasonable efforts to deliver the Shipment in accordance with regular delivery schedules, but these schedules are not binding and do not obligate ShipSmart. ShipSmart shall not be liable for any damage or loss caused by delays.

    Certain services have a Refund Guarantee that establishes a credit or refund for delay of all, or part of the Freight Amounts in some cases. The Refund Guarantee Terms and Conditions are available on the Shipsmart website or through our service channels.
  • Freight Charges
    Freight will be calculated according to actual weight or cubed weight, whichever is greater. Any Shipment may be re-weighed or re-measured by ShipSmart to confirm this calculation and may later charge you the difference if any divergence in weight and volume is found.
  • What you can and can't ship with ShipSmart and its partners:
    There are some obvious things you can't ship in your orders with ShipSmart such as animals, illegal substances, weapons and explosives, for example. But there are also less obvious items you can't ship with ShipSmart including aerosols, perfumes, aftershaves and cash. Check out what you can and cannot ship with ShipSmart below:

    Goods subject to restrictions

    -Alcohol - to EU countries (if shipments are moving under duty suspension and properly documented it is permitted) Shipments containing alcohol to destinations outside the EU may be subject to local restrictions.
    -Antiques, works of art and fine arts with a value per shipment greater than $500,000.
    -Tax stamps (Usually used on cigarettes or alcohol to indicate that duties and/or taxes have been paid) with a value greater than $500,000.
    -Commemorative coins and medals with an individual value or total value of the shipment exceeding $2,000.
    -Jewelry, watchmaking and objects made of precious metals and/or precious stones with a value exceeding $5,000 per item or $100,000 per shipment.
    -Medicinal cannabis.
    -Complete firearms, ammunition, explosives/explosive mechanisms including inert explosives and test pieces, air pistols, firearms, replicas, imitation firearms and parts of firearms (including rifle butts, trigger mechanisms, screws etc.) which are manufactured for the sole purpose of creating a functional firearm).
    -Financial and monetary goods with a value in excess of €500,000. Some examples include mobile phone-enabled SIM cards, credit cards, blank checks, gift certificates, event tickets, lottery tickets, etc.

    There may be additional prohibited items specific to international parcel shipments depending on the destination country of the parcel.

    Prohibited Goods

    -Precious metals in bar/ring form.
    -Cash (currency - bank notes, bills, coins) and traveler's checks.
    -Counterfeit goods that infringe intellectual property rights (IPR).
    -Fur.
    -Human waste or ashes in any form.
    -Hunting (animal) trophies, animal parts such as ivory and shark fins, animal remains or ashes, or animal by-products and derived products not intended for human consumption, prohibited for movement by the CITES Convention and/or local law.
    -Illegal goods such as narcotics.
    -Live animals (including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae).
    -Precious and semi-precious stones loose (cut or uncut, polished or unpolished).
    -Power    banks.
    -Damaged or defective batteries.

    Hazardous Materials

    -Dangerous goods including, but not limited to, perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, UN classified dangerous goods and any goods specified as such in the regulations of the International Air Transport Association ("IATA"), the Agreement on Dangerous Goods to be carried by Road ("ADR") or the International Maritime Dangerous Goods ("IMDG") regulations.
    -All Lithium Metal Batteries. Lithium metal batteries are generally not rechargeable and contain lithium metal.
    -Lithium ion batteries loose. Lithium-ion batteries do not contain lithium and are rechargeable. These include power banks, USB chargers, etc.
    -Small electronic items including cell phones that contain lithium ion batteries - each package cannot contain more than two batteries that must be inserted into the electronic device. No more than 2 packages per shipment, i.e., no more than 4 devices per waybill divided into 2 packages.
    -Used car parts and engines - only acceptable if all measures have been taken to void hazardous waste.
  • How to calculate cubed weight?
    The cost of shipping is calculated on the space your shipment takes up on the aircraft, if you are shipping a large but light shipment, the volumetric weight exceeds your actual weight. This is a standard IATA method. To calculate the volumetric weight of your shipment. simply multiply the length (cm) by the height (cm), width (cm) and then divide the total sum by 5,000.
  • What is shipping documentation?

    SHIPBILL    - Waybill
    All shipments sent with ShipSmart must have awaybill attached to each piece. This will allow for the successful movement of your shipment through the ShipSmart network. Each piece is individually numbered so you can track your shipment from pickup to delivery. In addition to the bill of lading, for non-document shipments, a commercial or pro forma invoice is required, as well as additional documentation may be required depending on the content, value of the shipment, and the country you are shipping to.

    Commercial invoice / Commercial Invoice

    All shipments that are non-document must be accompanied by a commercial invoice. The commercial invoice or proforma is required for both courier and airfreight shipments. This is a statement containing all the details of a transaction and is used by customs authorities in all countries and territories to assess duties and taxes due. The commercial invoice is used when the goods are part of a commercial transaction or intended for resale. The pro forma invoice is used when shipping goods with no commercial value (for example: samples).
  • What are the duties and taxes calculated on international shipments?
    Duties (or customs tariffs) are set by the customs authorities of the destination country and determined based on a combination of the country of origin (manufacture) of the goods purchased and the classification of that commodity according to a harmonized system adopted and used by the Countries that ShipSmart supports. International taxes (such as value-added tax or VAT) are set by the destination country. You will be able to view the total amount of applicable tax and tax/VAT for your order within the international checkout or on the ShipSmart portal.
  • Are there any additional fees on my invoice?
    At the time of checkout, you can submit options to pay and fees prepaid or to pay fees and taxes on delivery. If you choose to prepay fees and taxes, the order total shown at checkout is the exact amount, you will be billed by ShipSmart and there will be no additional charges due to delivery. If you choose to pay fees and taxes on delivery, you will be required to pay those fees to the carrier when you receive the order.

    If you have prepaid fees and taxes on your order, but have received a bill for additional charges, please email us at oi@shipsmart.com.br with a copy of the order receipt. We will investigate the problem and respond within one business day.